Refund and Cancellation Policy

1. General Terms

By purchasing services from Speedopus Global, you agree to this Refund and Cancellation Policy and our Terms of Use. Due to the nature of digital services and the significant resources allocated upon project commencement, our refund policies are specific to the type of service purchased.

2. Custom Software & Development Services

This includes AI & ML Solutions, Website & Mobile App Development, CRM/RCM Development, and other custom project-based work.

• Cancellation: You may cancel your project at any time by providing written notice. However, cancellation may be subject to a termination fee as outlined in your project agreement, particularly if significant work has already commenced.
• Refunds: Payments for custom development projects are typically made in installments based on project milestones. Payments for completed milestones are non-refundable. If a project is cancelled, any advance payment for a milestone that has not yet begun may be eligible for a partial or full refund, determined on a case-by-case basis and depending on the resources already allocated.

3. Subscription Services

This includes services like Cloud Hosting, Managed IT Services, and ongoing SEO or Digital Marketing retainers.

• Cancellation: You can cancel your monthly or annual subscription at any time. The cancellation will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of your billing period.
• Refunds: Subscription fees are non-refundable. We do not provide refunds or credits for any partial subscription periods or unused services.

4. One-Time Services

This applies to services like Logo & Brand Design, a one-time content package, or a security audit.

• Refunds: Due to the intensive nature of these creative and consulting services, fees for one-time services are non-refundable once the work has been initiated. If you are unsatisfied with the service, we will make reasonable efforts to address your concerns and revise the work as per the terms of our agreement.

5. How to Request a Cancellation

All cancellation requests must be submitted in writing to our support team at support@speedopus.com or through your designated account manager. Please include your name, company name, and a reason for the cancellation request.

6. Policy Changes

Speedopus Global reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at legal@speedopus.com.